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Terms & Conditions


We currently offer two methods of payment:


You don’t need a PayPal™ account to complete a purchase. You can pay with debit and credit cards, or with your PayPal™ account.

Customers without a PayPal™ account will find it easy to sign up for an account or check out as a guest using their credit or debit card. The following card types are accepted:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express.

Debit cards are accepted if they have a Visa or MasterCard logo.

Debit or Credit Card via Stripe

You can pay using a variety of debit or credit cards via our payment processor, Stripe. Please note that all payments are processed securely on Stripe servers, and we do not store or otherwise process your payment card details.

For any questions regarding accepted payment methods please contact us by emailing info@beautysciencefactory.co.uk


We will gladly offer a full refund to all our customers not satisfied with their purchase. All you have to do is click here and complete the returns form. We will respond to your returns request within 1-2 working days.

Your return can be authorised if the following apply:

  1. A request is made to return an item within 14 days of receiving it
  2. The item is returned to us within 14 days of your original notification
  3. The product is unopened and unused
  4. The product is in a re-saleable condition with all external packaging intact (for example cellophane, tamper-resistant seals etc.)
  5. Buyer has to pay the return’s postage fee unless there was something wrong with the order (e.g. wrong product sent, product not matching description etc.) in which case we will refund a 2nd class Royal Mail stamp.

This is due to European Union’s regulations regarding hygiene of products. We will not be able to offer a refund unless all the conditions described above are met.

We aim to refund you as soon as possible (preferably within 8-10 working days from receiving and processing your return) by returning the funds to your original payment method or providing you with equivalent credit to use in our website (choice remains yours).

For any problems regarding your bank card/bank account or any other questions/queries please contact us at info@beautysciencefactory.co.uk with a brief description of your problem and we will contact you back with a proposed solution within 1-2 working days.

Gift Vouchers

Gift Vouchers are available to purchase on the Beauty Science Factory website, and they entitle the bearer to a discount from the order total of purchases made on the site.

All of our Gift Vouchers are ‘virtual’, you will not receive a physical card.

When a Gift Voucher is purchased, a unique voucher code will be generated for the value of the card purchased. This code will be emailed either to the purchaser, or their designated recipient. This voucher code must be entered during checkout for the discount to be applied, we are unable to retrospectively apply a gift voucher discount.

There is no admin or other fee, and therefore the full amount of the card is available to use against subsequent purchase(s).

Gift Vouchers may be used for full- or part-payment for products in the Beauty Science Factory store. In the case that your order totals less than the value of your Gift Voucher, the balance will remain available to you for subsequent purchases, until the original expiry date of the voucher.

Please note the following Gift Voucher terms and conditions:

  • Gift Vouchers expire 180 days after the date of purchase, and cannot be renewed.
  • Unused balances cannot be refunded or converted into cash
  • Gift Vouchers cannot be used in conjunction with any other discount offers/discount coupons.
  • If a refund is granted on any item which was purchased, in full or in part, by a Gift Voucher, the refund will be made in the form of a Gift Voucher credit
  • Gift Cards cannot be offered to any third parties for sale or otherwise for monetary or other value or as part of a promotion, competition, auction or similar activity by the Customer (or any person to which the Gift Card has been gifted by the Customer). We reserve the right to refuse or suspend any Gift Card which we know or suspect has been used for this purpose.
  • Gift Vouchers cannot be purchased using Gift Voucher credits or other discount promotions

General Terms & Conditions

Our Agreement

These terms and conditions apply to the use of this website at https://beautysciencefactory.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. These Terms are only available in the English Language. It is recommended you keep a copy of these Terms and Conditions for future reference.

Information about Our Company

  • We are The Beauty Science Factory Limited (trading as The Beauty Science Factory) a company registered in the United Kingdom ( Registration number: 10753198) and our registered address is Apt 309, IndigoBlu, 14 Crown Point Road, Leeds, United Kingdom, LS10 1EL.
  • If you have any questions, complaints or comments/feedback regarding this website then please contact us on info@beautysciencefactory.co.uk


1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise and/or change these terms and conditions at any time by updating this posting. You should check this website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.


2.1 You are deemed to have placed an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Please note that this does not constitute acceptance by us.
2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.




You have the opportunity to register for a personal account by supplying us via the online registration form with your full name, contact telephone number and postal address. Once you complete the registration, your details will be stored in our customer database. You can access and update your personal account details via the ‘Sign In’ button. We will only use your stored data in accordance with our Privacy Policy. Please rest assured we do not keep a database of any banking information or bank card details since our checkout process relies on Payment Gateways (PayPal) to collect all payments.


3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage, insurance, and other relevant charges; the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
3.3 Our prices are reviewed on a monthly basis, at the first working day of every calendar month.

3.4 The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error, although we try our best to ensure such errors do not occur. If such an error is discovered in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as we discover the error and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.


4.1 If you wish to cancel your order: (a) you can notify us by email to info@beautysciencefactory.co.uk before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you, the buyer.
4.3 Upon receipt of the goods, we will give you a full refund of the amount paid.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: – in the event that the product has been used, the provisions of this clause 4.4 do not affect your statutory rights.

4.5 Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

  1. Promotion Codes

We do offer Promotion Codes on a regular basis. We have a Promotion Code box available during checkout process where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless stated Promotion Codes cannot be used in conjunction with any other offers or discounts.

If you have any questions about the use of Promotion Codes please email info@beautysciencefactory.co.uk


6.1 You are permitted to print and download extracts from this website for your own use on the following basis: (a) no documents or related graphics on this website are modified in any way; (b) no graphics on this website are used separately from accompanying text; and (c) any of our copyright and trademark notices and this permission notice appear in all copies.
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 Subject to clause 6.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.


7.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
7.2 Access to this website may be suspended temporarily and without notice in the case of system failure; maintenance or repair; or for reasons beyond our control.


8.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
8.2 You are prohibited from posting or transmitting to or from this website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8.3 You may not misuse the website (including, without limitation, by hacking).
8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.


9.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
9.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of The Beauty Science Factory’s logo; (b) you do not create a frame or any other browser or border environment around this website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any of The Beauty Science Factory’s trademarks displayed on this website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
9.3 You shall fully indemnify us for any loss or damage that we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


10.1 To register withvThe Beauty Science Factory, you must be over eighteen years of age.
10.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
10.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
10.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


11.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
11.2 The material on this website is provided without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose, and the use of reasonable care and skill); which, but for these terms and conditions, might have effect in relation to this website.


12.1 We, any other party (whether or not involved in creating, producing, maintaining, or delivering this website), and any of our group companies and the officers, directors, employees, shareholders, or agents of any of them; exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive, or consequential loss or damages; or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
12.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
12.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


13.1 These terms and conditions shall be governed by and construed in accordance with relevant UK law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the appropriate UK courts.
13.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

  1. General

Please let us know if you have any questions or complaints regarding this Website. You can contact us by emailing info@beautysciencefactory.co.uk or writing to us at the following address: The Beauty Science Factory Ltd, 14 Crown Point Road, Flat 309, IndigoBlu, Leeds, LS10 1EL, United Kingdom.